Carpet

Carpet Warranties Explained

The Manufacturer guarantees residential carpeting for a specified period from the date of original installation, provided the carpet is installed over a cushion meeting the manufacturer's recommendations in an owner-occupied single-family residence.The Manufacturer warrants that the surface pile of this carpet will resist stains by most household foods and beverages. No carpet is fully stain proof. Therefore, these warranties exclude stains from non-food and non-beverage substances.Carpet installed outdoors, on stairs, in bathrooms or kitchens or in areas subject to other than ordinary shoe traffic may be specifically excluded from normal wear and tear warranties. Most carpet is not warranted for use on stairs.

The Manufacturer warrants that, for the specified period from the date of the original installation, the carpet will not show a permanent color change due to exposure to sunlight or atmospheric contaminant's (including ozone or oxides of nitrogen) greater than one unit as measured by the AATCC* Gray Scale for standards comparison of the extent of color differences.
Carpet installed outdoors, on stairs, in bathrooms or kitchens, or in areas subject to other than ordinary shoe traffic is specifically excluded from this warranty, as is damage caused by improper cleaning methods and materials.

The Manufacturer warrants that for the specified period from the date of original installation, the carpet, under normal use in a proper indoor installation, will retain its texture, not showing excessive pile crushing or matting from ordinary foot traffic as a result of the tufts losing twist, provided the carpet is installed over a cushion meeting the standards noted in the Abrasive Wear section and maintained according to manufacturer's recommendations in an owner-occupied, single-family residence. Texture retention is the ability of the carpet tufts to retain their visible shape, as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. To refresh carpet texture, cleaning performed by trained, qualified carpet care professional is required at least every 24 months. Proof of this service is required. Carpet installed outdoors, on stairs, in bathrooms, or kitchens or in areas subject to other than ordinary shoe traffic is specifically excluded from this warranty, as is damage caused by improper installation and/or improper cleaning methods and materials.

The Manufacturer warrants residential carpeting against manufacturing defects for a period specified, from the date of original installation in an owner occupied, single family residence.